We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
The primary lawful basis that we use for the processing of your Personal Data is for the performance of our contract with you or steps you have requested we take before entering into a contract.
We may also process Personal Data where it is in our legitimate interest to do so, such as providing you with additional information about similar products and/or services to those which you have received from us or enquired about in the past, or we believe may be of interest to you based on your business activity.
Should we wish to process your Personal Data in a way that does not fit either of the above lawful basis, we will always seek your explicit consent before doing so.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
When someone visits www.nutritionx.co.uk,we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site,enabling us to improve your website experience wherever possible. This information is only processed in a way which does not identify individuals and we do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. For more information on our Cookies Policy, click here.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at the details given at the end of this policy.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect. If you wish for us to remove any personal information of yours which we hold, you are able to request this at any time. Simply get in touch with the team by emailing firstname.lastname@example.org. or write to us at the address given at the end of this policy.
We will keep your Personal Data to provide you with our products or services whilst you a customer. We will take reasonable steps to keep your Personal Data up to date throughout our relationship.
We may also keep your Personal Data after your cease being a customer, but only where we have a legitimate interest for doing so. The length of time we keep your Personal Data on this basis will vary depending on the product/service provided and the nature of our relationship.
You have the right to request deletion of your Personal Data. We’ll comply with any requests of this nature, subject to the basis of our legitimate interest as noted above.
We use third party marketing platform MailChimp to send our Nutrition X newsletters to our opted-in subscribers. As part of this agreement, your personal data is transferred to and processed by MailChimp, enabling us to distribute email marketing campaigns. You are able to unsubscribe at any time via the unsubscribe option at the footer of our newsletter.
To contact us please email email@example.com or, alternatively, write to Nutrition X, Q1, Quadrant Distribution Centre, Quadrant Way, Hardwicke, GLOS, GL2 2RN.
This policy was last updated on 25/05/18