This site is owned by Premiere Nutrition Ltd. t/a Nutrition X (hereafter Nutrition X) and registered in England, Registration No. 08153712, with registered address at Q1, Quadrant Way, Hardwicke, Gloucester, United Kingdom, GL2 2RN. (hereafter Nutrition X's HQ), VAT Registration No. 170 2486 20 and email address at info@nutritionx.co.uk.

Any purchase of goods from the site www.nutritionx.co.uk (hereafter The Website) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

PURPOSE

These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by Nutrition X for the customer.

ORDER CONFIRMATION

All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.

PROOF OF TRANSACTION

The records stored in Nutrition X's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties. Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.

PRODUCT INFORMATION

Every effort has been made to ensure the accuracy of the information presented on the website. Nutrition X or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where Nutrition X was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.

VALIDITY PERIOD OF OFFERS AND PRICES

Our offers and prices are valid for the day the site is consulted and are subject to change without notice. All prices on the website are inclusive of VAT if applicable and are shown at checkout on the products.

DELIVERY TERMS

Delivery charges on the website are subject to VAT depending on the country you select for delivery. The Channel Islands (Jersey and Guernsey) are exempt from VAT.

Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse Nutrition X, who will deliver a new, identical package to the customer free of charge.

We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes

MINIMUM AGE POLICY

All products state that they are 'Not suitable for persons under 16 years of age'. Any products containing the ingredients - creatine or caffeine clearly state that they are 'Not suitable for persons under 18 years of age'.This is clearly stated in the warning section on each product page online and on the package of the product itself.

RIGHT OF USE

The use of any trademarks, logos or brands present on the site is strictly forbidden.

FORCE MAJEURE

Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.

DATA PROTECTION

All personal data you provide us with is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.

LOST OF DAMAGE IN TRANSIT

Nutrition X will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to Nutrition X and the carrier within three (3) business days of delivery.

In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by Nutrition X or its representatives on request.

DELIVERY ERRORS

The customer must inform Nutrition X immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

Any claim made after this time period will be rejected.

All claims can be made in writing and sent to: Premiere Nutrition t/a Nutrition X, Quadrant Distribution Centre, Gloucester, GL2 2RN or via email to hello@nutritionx.co.uk.

Any claim that does not respect the rules defined above cannot be taken into account and releases Nutrition X of any responsibility to the customer.

In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to Nutrition X in whole, in its original packaging and in perfect condition to Nutrition X's HQ.

For claims to be accepted, the customer must first make a declaration to Nutrition X concerning any returns and receive Nutrition X's consent. If accepted, the customer will ship the package to Nutrition X's HQ.

Shipping fees shall be at Nutrition X's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the order.

WARRANTY

As Nutrition X products are consumable, no warranty period applies beyond the product’s stated “best before” or “use by” date. All products are, however, covered by statutory consumer rights, which require that goods are of satisfactory quality, fit for purpose, and as described at the time of delivery.

If a product is found to be defective before its “best before” date, customers are entitled to a refund or replacement. Our standard 30-day returns policy applies to all non-faulty goods.

RIGHT TO WITHDRAWAL/RETURNS POLICY

In accordance with the Consumer Contracts Regulations 2013, customers have a statutory right to a cooling-off period of fourteen (14) days from the date goods are received to cancel the contract and return goods at their own expense.

In addition to this statutory right, Nutrition X offers customers up to thirty (30) days from the date of purchase to return goods for a refund or exchange, provided the goods are returned complete, unused, in perfect condition for resale, and in their original, undamaged packaging. Returns made after this 30-day period will not be eligible for a refund or exchange.

All returns must be notified in advance to our customer success team and sent using our Returns Form.

REFUNDS

If the customer exercises the right to withdraw before goods have been shipped, they may request a full refund or exchange of goods.

If goods have already been shipped, the customer must return them at their own expense in order to receive a refund or exchange. In this case, Nutrition X will not refund the original shipping costs.

If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

Once returned goods have been received and inspected, Nutrition X will make every effort to process the refund within 14 days.

PARTIAL INVALIDITY

These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.

NON-WAIVER

No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.

APPLICABLE LAW AND COMPETENT JURISDICTION

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on the website strictly imply the acceptance of Nutrition X's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with Nutrition X before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.

Nutrition X Social Media Prize Draw T&CS

The promoter is: Premiere Nutrition Limited t/a Nutrition X (company no. 8153712) whose registered office is at Q1 Quadrant Way, Hardwicke, Gloucester, GL2 2RN, United Kingdom.

The entry requirements for this competition are as follows:

The winner must be at least 16 years of age.
The winner must have made a purchase that they have then been invited to review.
The winner must have left a review for at least one of our products on the reviews.io platform.
The winner must have a registered account on nutritionx.co.uk so that we can apply credit.

This excludes employees of Nutrition X and their close relatives, and anyone otherwise connected with the organisation or judging of the competition.

By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.

Multiple entries from the same person will be accepted on the grounds of one entry per review.

This a recurring competition, with entries accepted between the first and last day of every month.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the competition and how to enter are as follows:

To enter this competition, you must leave a review of a purchased product on https://www.reviews.io/. Every month a winner will be drawn at random from all valid entries.

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize is as follows: 5000 loyalty points credited to the customers registered account.

The prize is as stated, and no cash or other alternatives will be offered. The prize is not transferable. The prize is subject to availability, and we reserve the right to substitute any prize with another of equivalent value without giving notice.

The promoter accepts no responsibility for any costs associated with the prize which are not specifically included in the prize.

Winners will be chosen at random by software, from all entries received and verified by promoter and or its agents.

The winner will be notified by email within 10 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

Nutrition X 15% Off Recovery Products Promotion

Promoter
This promotion is run by Premiere Nutrition Ltd, trading as Nutrition X, registered in England & Wales, with registered office at Q1 Quadrant Way, Hardwicke, Gloucester, GL2 2RN.

Promotion Period
The offer starts on 22^nd September 2025 and ends on 30^th November 2025, unless extended or withdrawn earlier at the discretion of Nutrition X.

Offer Details
Customers will receive 15% off selected Recovery & Repair products only.
Eligible products are clearly marked on the website in the Recovery & Repair category: [https://www.nutritionx.co.uk/sports-supplements/recovery-and-repair].

Exclusions

Protein Shot is excluded from this promotion.
The discount does not apply to any other product ranges, bundles, merchandise, or gift cards.
The offer cannot be used in conjunction with any other promotion, discount code, or voucher unless otherwise stated.

How to Redeem
The discount will be applied automatically at checkout, or via the promotional code [insert code if applicable].

Availability
All products are subject to availability.
Nutrition X reserves the right to withdraw or amend this promotion at any time without notice.

Refunds & Returns

If you return a product purchased under this promotion, you will be refunded the discounted price paid.
Our standard returns and refund policies apply.
Nothing in these Terms & Conditions affects your statutory rights under UK or EU consumer law (including the right to cancel within 14 days for EU consumers purchasing online).

General

This promotion is for personal use only; bulk purchases by trade, businesses, or resellers will not be eligible.
Nutrition X reserves the right to refuse participation if it has reasonable grounds to believe that a participant is acting in breach of these terms.
These Terms & Conditions are governed by the laws of England and Wales. EU consumers will also benefit from any mandatory protections provided by the laws of their country of residence.